Corporations around the world are increasingly looking for a 'total' solution from their Managed Services Provider. The goal of obtaining more components from a single provider eases the strain on company resources, removes the risk inherent in managing several partners and reduces operational and capital expenditures. Benefits of Managed Service solutions include:
- Reduced business risk
- Improvement in performance and scalability
- Predictable monthly operating costs
- Reduced hardware costs
- Minimal software upgrade responsibilities
- Faster ramp times
- Improved reaction time to security threats
TrustPoint NetworkCare is delivered via an integrated IT Automation Platform specifically designed for Managed Service Providers. TrustPoint NetworkCare manages each client's infrastructure, network components, servers, and users' desktop PCs - remotely, comprehensively and transparently. TrustPoint NetworkCare is flexible and can either be fully managed by the TrustPoint staff or easily integrated into an existing IT staff at the client's company.
TrustPoint NetworkCare offerings are customizable and may include any of the following application features:
1. Workstation Managed Services:
- Fully automated, recurring and complete Hardware Inventory and Software Inventory and Audits
- Fully automated Patch Management
- Fully automated Endpoint Security
- Fully automated Backups for Disaster Recovery
- Cross Platform Support (PC and MAC)
- Fully automated and scheduled Software Deployment and System Management
- Powerful and Comprehensive Scripting for System Management and Software Deployment
- LAN Discovery
- System monitoring and alerts Proactive Windows Event monitoring and alerts
- Integrated ServiceDesk and 24/7 Trouble Ticketing
- Secure Remote Control
- Secure FTP, Chat and Message Broadcasting
- Comprehensive, Integrated Management Reporting
- No limits on endpoints and number of users
- Rapid Deployment
- Power, flexibility and scalability
- Hardware and software asset inventory management (collection, audit, and reporting)
- Baseline software package distribution and configuration (templates)
- Anti-virus/anti-spyware scans, detection, and removal
- Deployment of critical operating system and software patches including service packs
- Enforcement of IT policy management including application/network usage, security, compliance and/or best practices
- Scheduled maintenance including deletion of temp files, disk de-fragmentation, registry cleaning, and internet debris clean up
- Desktop Monitoring/Trending of CPU utilization, % Free Disk Space, Available Memory, NIC Performance and Errors
- Backup & Disaster Recovery Services
2. Server Managed Services:
- Hardware and software asset inventory management (collection, audit, and reporting)
- 24X7 server monitoring, alerting, troubleshooting, and notification
- Resolve basic issues, escalation of issues, logging of tickets in TrustPoint’s ticket system
- Event Log monitoring, review and automatic remediation
- Backup & Disaster Recovery Services with back up monitoring/log checks and review
- Anti-virus/anti-spyware centralized reporting and review
- Server and availability checks and monitoring
- Services availability and monitoring including DNS, DHCP, TS, SQL, Exchange, IIS, etc.
- Basic response time monitoring and review
- Performance metrics monitoring, review, and reporting
- Deployment of critical operating system and software patches including service packs
- Patch and service pack management and logging
- Anti-virus/anti-spyware scans, detection, and removal
- Scheduled maintenance including deletion of temp files, disk de-fragmentation, registry cleaning, and internet debris clean up
- Reboot of servers as needed
- Enforcement of IT policy management including protection of critical files and file systems, application/network usage, security, compliance, best practices
- Includes network device availability monitoring and notification for up to 10 non windows network devices per customer site